FAQ(s)

What is cold-process?

Cold Process Soap making is created by combining oils with sodium hydroxide (Lye). This combination causes a chemical reaction through a process known as "saponification". Once the saponification process is complete, each loaf is left on a curing rack to cure for 4-6 weeks. 

How long does it take for cold-process soaps to be available?

Once soap has been cut, curing is set between 4-6 weeks. During the curing period, water evaporates daily creating a harder bar. To ensure proper curing time, soaps are routed weekly.

What oils/products do you use?

All products have been finely sourced and are all natural (*as per the original manufacturer or otherwise noted). Our recipe involves:

Olive Oil, Coconut Oil, Almond Oil, Castor Oil, Shea Butter, Avocado Butter, Mango Butter, Sustainable Sourced Palm Kernel Flakes, Tussah Silk, Essential Oils, Organic Fruits, Coconut Milk and Goat Milk.

Are your products able to help or cure any skin conditions?

We are unable to make any cosmetic or health claims with our products. It is against FDA guidelines to make any claims that our products will change or cure any aliments. Our soaps are created to get you nice and clean!

Do you accept personal order(s)?

At this time, we are only accepting personal orders for a loaf of soap. Each loaf will have about 8-10 bars, depending on the cut. Loaf can be shipped as a whole or cut into 1" bars. 

How are products shipped? 

Shipping is done via USPS First Class, Priority Mail 1-2 days. Free shipping is available for orders $35 and up. While we understand "free shipping" is expected by most, as a small company that offers quality products at an afford rate, we also cover all additional charges on the back end. We have a small fee of $4 for all orders under our minimum purchase price for shipping.

Due to Covid, Shipping maybe delayed. We are not responsible for shipping delays due to USPS.

Why do you not offer refunds?

Due to sanitary reasons, we can not accept refunds or exchanges on products. Please read all ingredients prior to purchase. If you have any questions or need help, do not hesitate to email us at info@mahoneyroots.com